Terms of Service
These Terms of Service (the “Terms”) govern your access to and use of Aria Trove (the “Service”), operated by DK Productions IKE (“Aria Trove”, “we”, “us”, “our”), a private company incorporated in Athens, Greece. By creating an account or otherwise using the Service, you agree to these Terms.
If you don’t agree, please don’t use the Service.
1. The Service
Aria Trove is a software-as-a-service product that lets creative studios compose, send, track, and have signed proposals on behalf of their clients. The Service includes the editor at ariatrove.com/admin, the public proposal viewer at ariatrove.com/p/<slug>, supporting APIs, and any documentation we publish.
We may add, change, or remove features at any time. We’ll do our best to give meaningful notice of changes that materially reduce functionality you depend on.
2. Your account
To use most of the Service you need an account. When you create one you agree to:
- Provide accurate, current, and complete information
- Be at least 16 years old (or the minimum digital-consent age in your country if higher)
- Keep your password secure — you’re responsible for everything that happens under your account
- Tell us promptly at security@ariatrove.com if you suspect unauthorised access
You may invite teammates to your workspace; you’re responsible for their use of the Service while they are members of a workspace you administer.
3. Acceptable use
You agree not to:
- Use the Service to send spam, unsolicited bulk messages, or content that violates law or third-party rights
- Upload material that is illegal, defamatory, infringing, malicious, or sexually exploits anyone
- Impersonate another person or studio
- Probe, scan, or test the security of the Service except as permitted by our security disclosure policy at security@ariatrove.com
- Reverse engineer, decompile, or attempt to extract source code, except where the law expressly permits it
- Resell, sublicense, or expose the Service as a competing product
- Use the Service to train machine-learning models without our prior written consent
- Interfere with the Service’s normal operation, e.g. by overloading our infrastructure or circumventing rate limits
We may suspend or terminate accounts that violate this section, with or without prior notice depending on severity.
4. Your content
You retain all ownership of the material you upload to or create within Aria Trove (“Customer Content”). You grant us a limited, worldwide, royalty-free licence to host, copy, transmit, and display Customer Content solely for the purpose of operating the Service for you and the recipients you choose. We do not claim any ownership of Customer Content and we do not use it to train or evaluate AI models.
You represent that you have the rights necessary to grant the licence above for everything you upload, including any third-party logos, photos, music, or text you put into a proposal.
5. Trial and paid plans
New accounts begin with a 14-day free trial — no credit card required. After the trial we offer paid plans; pricing and features are described on the pricing page. We may change pricing on at least 30 days’ notice; the new price applies to your next renewal cycle.
All fees are exclusive of VAT and any applicable taxes, which we will charge on top where required.
Subscription payments are processed by Stripe. By subscribing you authorise us (and Stripe on our behalf) to charge the payment method on file at each renewal. You can cancel at any time from your billing settings; cancellation takes effect at the end of the current billing period and we don’t pro-rate refunds for unused time.
6. Confidentiality
Customer Content is your confidential information. We treat it as such and do not access it except where (a) required to operate the Service, (b) you ask us to (e.g. for support), (c) it’s legally required, or (d) it’s necessary to protect the integrity of the Service.
Our internal procedures, source code, and pricing strategy are our confidential information.
7. Privacy and data protection
Our handling of personal data is governed by our Privacy Policy, incorporated into these Terms by reference. Where you upload personal data of recipients (e.g. their name and email) we act as a data processor under your instructions; a Data Processing Agreement (DPA) is available on request from privacy@ariatrove.com.
8. Service availability and support
We aim for high availability but the Service is provided “as is” and “as available”. We do not commit to a specific uptime percentage in these Terms. Planned maintenance, when needed, is announced at least 24 hours in advance and scheduled outside normal European business hours where possible.
Support is available by email at support@ariatrove.com. We respond on business days, normally within one business day.
9. Disclaimers
To the maximum extent permitted by law, the Service is provided without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any data will not be lost (you remain responsible for keeping your own copies of important Customer Content; we do offer JSON exports from your settings page).
10. Limitation of liability
To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, business, goodwill, or anticipated savings.
Each party’s aggregate liability arising out of or related to these Terms is capped at the greater of (a) the fees you paid us in the twelve months preceding the event giving rise to the liability, and (b) one hundred euros (€100). Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or any other liability that cannot be excluded under applicable law.
11. Indemnification
You agree to indemnify and hold us harmless against any third-party claim arising from (a) Customer Content you upload, (b) your use of the Service in breach of these Terms, or (c) your violation of any law or third-party right. We will indemnify you against any third-party claim alleging that the Service, used as permitted by these Terms, infringes a third-party intellectual-property right, subject to the liability cap in section 10.
12. Termination
You may close your account at any time from your settings page. We may suspend or terminate your account if (a) you materially breach these Terms and don’t cure the breach within 14 days of our notice, (b) your account becomes more than 30 days past due, or (c) we reasonably believe continued operation would cause us legal liability.
On termination we delete your data per the schedule in our Privacy Policy. You can export your workspace as JSON at any time before deletion.
13. Governing law and jurisdiction
These Terms are governed by the laws of Greece, without regard to conflict-of-laws principles. The courts of Athens, Greece have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service. If you are a consumer resident in the EU, this clause does not deprive you of mandatory protections of your local consumer law or your right to sue in your local courts.
14. Changes to these Terms
We may update these Terms as the Service evolves. When we make a material change we will (a) update the “Last updated” date above, and (b) notify account holders by email at least 30 days before the change takes effect. Continued use of the Service after the effective date of a change constitutes acceptance.
15. Miscellaneous
- Entire agreement — these Terms plus the Privacy Policy are the entire agreement between you and us regarding the Service.
- Severability — if any provision is found unenforceable, the remainder continues in full force.
- No waiver — our failure to enforce a provision is not a waiver of our right to enforce it later.
- Assignment — you may not assign these Terms without our written consent. We may assign them to an affiliate or successor in connection with a merger, sale of assets, or reorganisation.
- Force majeure — neither party is liable for delays caused by events beyond reasonable control (e.g. internet outages, cyber-attacks against infrastructure providers, force-majeure events under Greek law).
16. Contact
- General: hello@ariatrove.com
- Privacy: privacy@ariatrove.com
- Security: security@ariatrove.com
- Postal: DK Productions IKE, Athens, Greece